Below Zero Spa (“we,” “us”) is a luxury facial spa inside Eastview Mall at 337 Eastview Mall Dr, Victor, NY 14564. This policy covers belowzerospany.com, our online booking, and the information you share with us in person.
The short version: we use your information to book and care for you, we keep your health answers confidential, and we never sell your personal information.
Information we collect
Information you give us
- Contact details — your name, phone number, and email address when you book, call, text, or visit.
- Appointment details — the services you book, your visit history, and notes that help us personalize your treatments.
- Your skin and health questionnaire — your skin concerns and the health information that affects which treatments are safe for you, such as allergies, medications, pregnancy, and recent procedures.
- Payment information — handled by our payment processors. We don’t keep full card numbers on our own systems. For memberships, your card is saved with our payment processor so monthly payments can be processed.
- Newsletter sign-ups — your email address when you subscribe.
- Messages — anything you send us by text, email, phone, or social media.
Information collected automatically
When you browse our website, we and our partners collect standard technical information — such as your browser and device type, IP address, the pages you view, and how you found us — using cookies and similar tools. See Cookies, the Meta Pixel & ads.
How we use it
- Book, confirm, and remind you of appointments
- Choose safe, personalized treatments for your skin
- Process payments, packages, and memberships
- Answer your questions and follow up after your visit
- Send offers and skincare tips if you subscribe — you can unsubscribe at any time
- Understand how our website is used and measure our advertising
- Prevent fraud and meet our legal obligations
Text messages
We text the number you give us with appointment confirmations, reminders, and follow-ups about your visit. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties.
Your skin & health information
Below Zero Spa is a cosmetic facial spa, not a medical practice, so we are not covered by HIPAA. We still treat your questionnaire answers as confidential:
- They are used only by our team to keep your treatments safe and effective.
- We never use them for advertising, and we never sell them.
- We share them only if you ask us to, or if the law requires it.
Before & after photos
With your permission, we may photograph your skin to track your progress. We only share before-and-after photos on our website or social media with your permission, and we never post your name with them unless you say we can. You can withdraw your permission for future use at any time by contacting us.
Cookies, the Meta Pixel & ads
Our website uses cookies — small files stored by your browser — so the site works properly and so we can see how visitors use it. Our website host, Cloudflare, may set strictly necessary cookies to keep the site secure.
We also use the Meta Pixel, a tool from Meta (Facebook and Instagram). Meta and other third parties may use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet, and use that information to measure ads and show ads to people who may be interested in them.
How to opt out of ads
- Block or delete cookies in your browser settings
- Manage the ads you see from Meta at facebook.com/adpreferences
- Opt out of interest-based ads from many companies at optout.aboutads.info
Your choices
- Emails — use the unsubscribe link in any of our emails.
- Texts — reply STOP.
- Your information — contact us to see, correct, or delete the information we hold about you. We may need to keep some records, such as purchase and appointment history, for legal, tax, or safety reasons.
How we protect it
We use reasonable safeguards — such as password-protected systems and trusted service providers — to protect your information. No system is completely secure, but we work to keep your information safe and will notify you of a security breach that affects you, as the law requires.
We keep your information only as long as we need it to serve you, run our business, and meet legal requirements.
Children
Our website is not directed to children under 13, and we don’t knowingly collect information from them online.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us
Questions about your privacy, or a request about your information? We’re happy to help.